Patient Info
Fulton Campus Guide
This "Patient and Family Guide" will answer many questions about your inpatient stay at the Fulton Campus of Santa Rosa Memorial Hospital. Please contact your case manager or nurse with any other concerns. A phone directory (at the end of this text) is available for your convenience.
Our Primary Services
Acute Rehabilitation Unit
This department provides intensive inpatient rehabilitation services for stroke, spinal cord injuries, amputation, brain injuries, and other conditions requiring major rehabilitative therapies.
Inpatient Behavioral Health Services:
The Inpatient Behavioral Health Services Unit provides acute psychiatric hospital care to adults 18 years of age and older. The program provides 24 /7 k physician care and assessment for admisson. Services include individual case management, daily treatment program, individual and group therapy, discharge and aftercare planning provided by a multi-disciplinary treatment team.
General Information
Preventing Infections in the Hospital
Admissions
Before being admitted to SRMH - Fulton Campus, your physician will write an order to admit. To facilitate the admissions process, please bring your Medicare and/or insurance cards. Some insurance plans require pre-certification prior to admission. Please follow all requirements set forth in your insurance plan and make any necessary arrangements. If you are responsible for a co-payment or deductible, you may be asked to make this payment at time of admission.
Registration
The Admitting Office is located inside the main lobby. Office hours are 7 a.m. to 9 p.m. Monday through Friday, and 10 a.m. to 5 p.m. on weekends.
Case Management
Your case manager will assist you and your family. Case Management provides the following:
- Coordinates services as authorized by your insurance carrier.
- Obtains prior authorization from your insurance for any specialty services or specialty equipment
- Provides information and appropriate documentation to your insurance company
- Coordinates caregiver training for family members who will provide patient care following discharge.
What to Bring
Patients being admitted for medical services should not pack street clothing. If dressing is a focus of your treatment, we will discuss with you the type of clothing you need.
Plan to bring the following:
- Undergarments, socks, pajamas, bathrobe, slippers (optional), shoes (sturdy, comfortable, with low heels), toiletries, sweater (cardigan style).
- Other equipment such as wheelchair, splints and braces you customarily use; eyeglasses, hearing aid and extra batteries, dentures. Be sure to store these items in appropriate containers to prevent loss.
- Dentures
Please do not bring jewelry, watches, money, or other valuables to the hospital. The hospital is not responsible for lost items.
Staff will review Psychiatric Services patients' personal belongings to ensure safety.
Spiritual Care
Our Spiritual Care Department is an integral part of the health care team offering a holistic ministry for the spiritual, emotional and ethical concerns of our patients and their families. Our chaplains include Catholic priests and sisters, ministers of Protestant denominations, and laypersons. Chaplains are available to support you during your time of illness or crisis, to counsel and pray with you and your family and to administer sacraments. Our chaplains would be happy to contact your personal minister or rabbi upon request.
Reflection Room
Patients and visitors of any faith are welcom and invited to use our Reflectoin Room, located just off the main lobby. The Reflection Room is always open.
Units other than Psychiatric: To make a call, dial 9 plus the telephone number. To make a long-distance call, you must use a telephone calling card, a pre-paid phone card, or you can call collect. To place a long-distance call, call “9-0” plus the area code, followed by the telephone number. Enter your billing information after the tone or wait for an outside operator to take your billing information.
Family and friends may reach you be calling the switchboard at (707) 543-2400 and asking for you by name, or they may call the nursing station directly at (707) 543-2450.
Activities
Please refer to the activity schedule posted on the nursing units for a listing of planned activities.
Patient Meals
Breakfast is served between 7:30 and 9 a.m.; lunch, 11:45 a.m. and 1 p.m.; dinner, 5 and 6 p.m. . A menu will accompany your daily breakfast tray so that you can select your meal preferences for the next day. Please include your name and room number when completing your menu request. If you need assistance with this form, a staff member will be happy to help you fill it out.
If the selections offered do not meet your needs, please ask to speak to the dietitian. We can usually honor special requests if the items meet your therapeutic restrictions as ordered by your physician.
Visitor Dining
Visitors may purchase meals, sandwiches and snacks from nutritional services staff in the cafeteria between 7 a.m. and 7 p.m. Snacks and sodas may also be purchased 24 hours a day from vending machines located in the cafeteria. Your visitors may take their meals to your room or dine in the cafeteria. Hot meal service in the cafeteria is as follows:
Breakfast: 7:30 a.m. – 9 a.m.
Lunch: 11:30 a.m. – 1 p.m.
Dinner: 5 p.m. – 6 p.m.
Public Restrooms
Patient bathrooms are for patient use only. Public restrooms are located near the main lobby and near the cafeteria.
Newspapers
You may purchase "The Press Democrat" from the rack located outside the front entrance to the building..
Laundry
Due to our limited facilities, please plan to have a family member clean your personal laundry at home every three days.. Soiled items will be placed in a plastic bag and stored in your closet. Hospital linen is laundered off site, so please do not mix personal clothing with bedding.
Phone Directory
The main telephone number is (707) 543-2400.
Helpful Phone or Extension Numbers
Business Office/Patient Finance (707) 525-5228
Hospital Operator Dial "0"
Inpatient Therapy Department 2570 (or 543-2570)
Nursing Station 543-2450
Nutritional Services 2334
Spiritual Care 6105 (or 525-5300 + ext.)
Santa Rosa Memorial Hospital - Fulton Campus
1287 Fulton Road
Santa Rosa, CA 95401-4923