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Patient and Family Guide

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Your Admission

Santa Rosa Memorial Hospital is located at:
1165 Montgomery Drive, Santa Rosa, CA 95405
The main telephone number is (707) 546-3210.

Helpful Phone or Extension Numbers

Admitting	6121
Business Office/Patient Finance	525-5228
Case Management/Discharge Planning	6352
Early Admission Surgical Evaluation (EASE)	525-5284
Financial Counseling	525-5348 or 525-5349
Gift Shop	6110
Hospital Operator	0
Spiritual Care	6105
Patient Relations	547-4647

 

Admitting
The Admitting/Registration office is located to your left as you enter at the main entrance. If you are being admitted as an inpatient or require outpatient or preoperative testing, please go to the Admitting/Registration office. If you are a pre-registered, elective surgical patient, on the day of surgery you should enter through the East Wing entrance and report to the Outpatient Pavilion, which is located on the second floor.

Admitting/Registration office hours are 6 am to 10 pm weekdays and 7 am to 8 pm on weekends and holidays. After hours, admitting services are provided by staff in the Emergency Department.

Registration
When you arrive, certain necessary information will be requested for financial arrangements and to accurately complete your medical records. Please be assured that all of the information given will be handled confidentially.

Your room assignment will be determined by the type of medical care that you are to receive and by room availability.

If you have brought valuable items such as jewelry, cash over $10 and credit cards with you, please send the items home with a family member. If this is not possible, a member of the admissions staff can deposit the items in the hospital safe.

Spiritual Care

Our Spiritual Care Department is an integral part of the healthcare team, offering a holistic ministry for the spiritual, emotional and ethical concerns of our patients and their families. Our chaplains include Catholic priests and sisters, ministers of Protestant denominations and laypersons. Chaplains are available to support you during your time of illness or crisis, to counsel and pray with you and your family and to administer sacraments. Our chaplains would be happy to contact your personal minister or rabbi upon request.

Chapel
Patients and visitors of any religious persuasion are welcome and invited to use our beautiful chapel, located just off the main lobby. The chapel is always open. Masses are scheduled Monday through Saturday at noon, and Sunday at 4:00 pm (subject to change). All masses can be seen from patient rooms on TV channel 20.

Meal Service

Each morning you will receive breakfast between 7:30 and 8:45 am. Lunch is served between 12:00 and 1:00 pm, and dinner between 5:30 and 6:45 pm. A menu will be sent on your breakfast tray so that you can select your meal preferences for the next day. Please fill the menu out completely, including your name and room number. If you need assistance, a volunteer or staff member will be happy to help you fill it out.

If the selections offered do not meet your needs, please ask the dietitian or any patient care staff for a cafeteria menu, or a supplemental menu to expand your choices. We can usually honor special requests if the items meet your therapeutic diet restrictions as ordered by your physician.

Keep your menu on your bedside table until you can give it to the volunteer or other staff member during morning rounds. Please do not leave it on your meal tray.

Visitor Dining
Your visitors may dine in the Creekside Café, located on the first floor just past the Main Lobby and Gift Shop. When taking food out of the dining room we request that all beverages and food items be covered. This protects against spills in the hallways and helps us to maintain a safe environment in the hospital.

Hours of Service
Monday through Friday:
Night Shift 2:30–4:30 am
Breakfast 7:00–10:00 am
Lunch and Dinner 11:00–7:30 pm
(Hot entrees available 11–2 pm and 5–7 pm)

Saturday: 7:30–10:00 am, 1:00 am–2:00 pm & 5:00–7:30 pm

Sunday: 7:30–10:00 am, 1:00 am–2:00 pm & 4:30 pm–7:30 pm.

Telephone Calls

To make a local telephone call, dial “9” plus the telephone number. To make a long-distance call, you must have a telephone calling card, a pre-paid phone card, or you can call collect. The hospital phone systems do not allow calls to be charged to your hospital bill. To place a long-distance call, dial “90” plus the area code, plus the telephone number. Enter your billing information after the tone or wait for an outside operator to take your billing information.

Family and friends may dial directly into your room by dialing 525-5300 plus your bed number, plus your room number. If your line is busy, their call will automatically be placed on hold until you complete your current call. Cards are available with direct dial instructions; just ask your nurse.

Example: for room N350-1, dial 525-5300+1+350

TDD Devices and Clarity Control Telephones
TDD devices are available upon request for our hearing-impaired patients. Please ask your nurse.

Gift Shop and Cart

The hospital gift shop, located in the main lobby, sells a variety of cards, magazines, flowers, candy, toiletries and gifts. You may purchase items from a gift cart, which is wheeled to patient rooms once a week, or you may order items by dialing 6110.

Gift Shop Hours are as Follows:
Weekdays 9:30 am to 7:30 pm
Weekends 10:00 am to 3:00 pm

Volunteers staff the gift shop; all proceeds benefit Santa Rosa Memorial Hospital.

Plants and Flowers
For health reasons, flowers and plants may not be received in the Critical Care Department. A volunteer can help you water your plants and flowers during your stay in other units.

Visitors are Welcome!

Family Centered Care
We encourage the participation of family and friends in your care. Your loved ones may assist with personal hygiene, meals and your activity schedule at any time that is convenient. Let your nurse know if you would like a family member or friend to assist with your care.

Visiting Hours

General Visiting Hours:
11 a.m. to 8 p.m.
Children under the age of 12 are allowed to visit only if an adult accompanies them.

Please park in the public parking garage at 1177 Montgomery Drive.

Maternity
Husbands, parents, siblings and support persons may visit at any time. Other visitors are welcome during general visiting hours.

Pediatrics
Parents and grandparents may visit at any time. Siblings are welcome from 8 a.m. to 11 p.m.

Critical Care
Critical care patients should be visited only for short periods. Visitors are required to use the intercom in the waiting room to check with the nurse prior to entering the critical care area. Due to the nature of ICU/CCU patient care, children are generally not allowed to visit in these areas.

Visitor Dining
Your visitors may take their meals to your room or dine in the Creekside Cafe, our cafeteria located on the first floor of the West Pavilion, just past the gift shop.

Monday - Friday
Breakfast: 7 - 10 a.m., Lunch & Dinner: 11 a.m. - 7:30 p.m.
Hot entrees available: 11-2 p.m. and 5-7:30 pm)
Night shift hours: 2:30 a.m. - 4:30 a.m.

Weekend hours:
Saturday: 7:30-10 a.m., 11-2 p.m., 5-7:30 p.m.
Sunday: 7:30-10 a.m., 11-2 p.m., 4:30-7:30 p.m.

Vending machines are located in the cafeteria and are accessible 24 hours a day for visitor convenience during hours of limited cafeteria service.

A few guidelines for visitors

Because care of our patients is our primary concern, we ask that your visitors observe a few hospital rules.

1. No more than two visitors should be with a patient at any given time.
   
2. Visitors are asked to make personal calls from the public phones located throughout the hospital near waiting rooms and in the lobby.
   
3. For infection control reasons, visitors are asked not to use bathrooms in patient rooms. Public restrooms are located near the elevators on each floor.
   
4. Children must not be left unattended in the lobby, cafeteria or in any of the waiting rooms.
   
5. For added security, all visitors after 8:00 p.m. wear visitor badges.
   
6. Due to interference with certain biomedical equipment, cell phone use is prohibited in most areas of the hospital.

Message to visitors
Handwashing is the single most important way of preventing infection. Physicians and all health care workers are encouraged to wash their hands between every patient contact. You, as a visitor and/or family member, can also help prevent infection in the hospital through handwashing. Please help us keep our hospital clean by washing your hands at the following times:

• Before visiting a patient, especially if the patient has a weakened immune system e.g., oncology
  
• After coughing, sneezing or blowing your nose
  
• After using the restroom
  
• Before and after eating
  
• After handling a patient's flowers or plants
  
• After visiting a patient in isolation, even if gloves are worn

Handwashing can also keep YOU safe from colds, flu and gastric upsets since many viruses are passed from hand to hand.

Visitor Illness
If you or any other visitor have symptoms of a cold or flu, undiagnosed rash, or sore throat, please avoid patient contact until symptoms have resolved. Children, especially, can carry many different viruses to compromise patients.

Isolation
There are many times when patients may need to be placed in isolation. This is done to prevent the passing of infection from one patient to another. Depending on the reason for isolation, you may be asked to wear a mask, gown or gloves, or perhaps all of them when visiting. Please help us by following our isolation rules, and remember to wash your hands after leaving an isolation room.

Please note that all patient rooms are located in the East, West and North Wings.

Directions to
Santa Rosa Memorial Hospital
1165 Montgomery Drive, Santa Rosa
(707) 546-3210

From Highway 101:
Take the downtown exit and turn east on Third Street to 1165 Montgomery Drive. Hospital is on your left.